Frequently Asked Questions

View a range of frequently asked questions below from the following topics:

Ordering Online Meals

Receiving our meals each week has just become a whole lot easier. By signing up using the link below (only required once), we will email you our new menu, containing weekly online specials and our Eastwood’s favourites.

Our weekly menu will be emailed to you each Monday at 10am. Orders close each Wednesday at 5pm. You can choose to pick up your order from our Bunga Street store or have it delivered direct to you each Friday afternoon/evening.

https://cookaborough.com/customer/cookprofile/48/menu/962

We will cook your delicious meals, ready for delivery each Friday afternoon. We comply with all Government recommendations regarding health and sanitation and offer a contactless delivery.

You can choose to pick up from 10am Friday through until 2pm or we can deliver your meals each Friday afternoon. We will send you a message to let you know when we are on our way.  Then enjoy your delicious meals!

Meals can be picked up from Eastwood’s at 1/26 Bunga Street, Bermagui. If you live on the Far South Coast, you can also select Home Delivery for a delivery fee of $5. There is a minimum order amount of $50 to qualify for Home Delivery.

Payment

All Eastwood’s online orders must be prepaid in order to receive the order. Eastwood’s uses Cookaborough and Stripe as our facilities for making orders and taking payments. Once payment has been made, you will receive a confirmation email.

Once purchased, orders are non-refundable. Should you wish to cancel/postpone your order, a credit note can be added to your file to be redeemed whenever you are ready. Please note, we must be notified within business hours for the suspension to take place. 

You can also buy Eastwood’s fresh meals and snacks from our store which is located at 1/26 Bunga Street, Bermagui NSW.

Preparation

Meals can be heated in the microwave and oven up to 220 Degree Centigrade. However, you need to remove the lid before heating.

Meals not containing salad can be heated for 1-2 minutes in the microwave within the container provided or transferred to a plate and reheated. If you do not have a microwave or prefer not to use one you may also reheat the meals on the stove or in the oven. Please remove the lid before microwaving or heating in the oven.

Meals keep well in the refrigerator for up to 3 days after delivery and can also be frozen if necessary with the exception of salads, egg dishes and sandwiches which are best eaten a day or two after delivery has been made.

Eastwood’s meals should be transferred to a refrigerator immediately after collection.

If you do not have a microwave or prefer not to use one you may also reheat meals on the stove or in the oven. Please follow our heating instructions on the labels provided.

Unfortunately we cannot cater for specific food allergies such as nuts. Eastwood’s food is prepared in areas where food containing allergens may have previously been prepared. This may include peanuts, tree nuts, various seed products including sesame, milk and dairy products, wheat, soy, egg, fish and crustacean products. Please refer to the item ingredient label for all allergen declarations.

The majority of our meals can be frozen and will last for up to three months safely when frozen below -10 degrees Celsius. However we recommend against freezing any fish or salad meals.

Have another question? We are happy to help!

Please contact us by calling 02 6493 5282 or fill out the form on our Contact Page.